Privacy Policy
This Privacy Policy describes how PulseX ("we", "us", or "our") collects, uses, and shares information about you when you use our Service.
1. Information We Collect
Information You Provide
- Telegram user ID and username
- Wallet addresses you choose to connect
- Trading preferences and settings
- Support communications
Information We Do NOT Collect
- Private keys or seed phrases (never)
- Personal identification documents
- Bank account or credit card information
Automatically Collected Information
- Usage data (commands used, feature interactions)
- Trade history (for your PnL tracking)
- Error logs for debugging
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the Service
- Process and execute trades you request
- Send you signals and notifications
- Track your trading history and PnL
- Improve and optimize the Service
- Respond to support requests
- Detect and prevent fraud or abuse
3. Information Sharing
We do not sell your personal information. We may share information:
- With service providers who assist in operating the Service
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
- With your consent
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- TLS 1.3 encryption for all communications
- AES-256 encryption for stored data
- Regular security audits
- Access controls and monitoring
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. You can request deletion of your data at any time using the /delete command or by contacting support.
6. Your Rights
You have the right to:
- Access your personal data
- Export your data
- Request correction of inaccurate data
- Request deletion of your data
- Revoke access to connected wallets
7. Third-Party Services
Our Service may interact with third-party services (e.g., blockchain networks, DEXs). These services have their own privacy policies, and we are not responsible for their practices.
8. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via Telegram or by updating the "Last updated" date.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at privacy@pulsex.io or via Telegram support.